Refund not received

At SeoulStyle Boutique, we want your shopping experience to be stress-free from start to finish, including returns and refunds. If you’re waiting for a refund and it hasn’t arrived yet, we’re here to help you understand the process and resolve any issues quickly.

How the Refund Process Works

Once your return is approved and processed, the refund is issued to the original payment method. The time it takes to appear in your account may vary depending on:

• Your bank or card provider’s processing time

• Payment method used (credit/debit card, PayPal, etc.)

• Public holidays or weekends

• Internal review for high-value or flagged transactions

Most refunds are completed within 5–10 business days, but some banks may take longer.

Common Reasons for Refund Delays

If your refund has not been received yet, it may be due to one of the following:

• The refund was issued, but your bank is still processing it

• There was a mismatch in payment account details

• The return package is still in transit or pending inspection

• The order is under manual review by our finance team

• The refund was processed, but the bank statement has not updated yet

You can check the refund status anytime in your Customer Portal under Order History → Refund Details.

What to Do if Your Refund Has Not Arrived

If the refund has exceeded the standard processing time, please follow these steps:

1. Verify Refund Status
   Check the status in your customer portal to confirm whether the refund has been issued.

2. Check With Your Bank
   Contact your bank or payment provider and inquire about pending refunds—sometimes they can confirm if a refund is in queue.

3. Review Your Payment Method
   Ensure that the card or account originally used is still active.

4. Contact SeoulStyle Boutique Support
   If you still cannot locate your refund, reach out to our support team via the Help Center. Provide your:

   • Order number

   • Email address

   • Proof of return (if applicable)

   • Any communication from your bank

Our team will investigate the issue and coordinate with our payment partners to resolve it promptly.

Our Commitment to You

We know that refund delays can be frustrating, and we are committed to resolving them as quickly as possible. Your satisfaction is our priority, and we will ensure that you receive the support you need at every step.

Thank you for shopping with SeoulStyle Boutique—and for your patience while we work to complete your refund.